At omal63 Responsible Gaming —
Safe & Happy Gaming

Responsible gaming means enjoying gaming as a fun form of entertainment — never treating it as a source of income or an escape from stress. At omal63, we always want you to play in a mindful and controlled way.

Responsible gaming on our platform means setting a clear budget, sticking to time limits, and not chasing losses with extra bets. Gaming should be fun, not stressful.

Online gaming is growing fast in Bangladesh, attracting everyone from young adults to the middle-aged who are eager for digital entertainment. Without the right knowledge and awareness, though, gaming can sometimes lead to problems. That's why omal63 places responsible gaming at the top of its priorities.

It's important to recognize the signs of healthy gaming so you can tell when everything is on track. The following traits are commonly seen in healthy gamers:

• Set Budget: Your daily or weekly spending limit is decided in advance.
• Time Control: Gaming doesn't get in the way of daily tasks, family, or sleep.
• Peace of Mind: Losses don't leave you feeling excessively anxious or down.
• Voluntary Break: You can stop gaming whenever you choose.
• Healthy relationships with family & friends: Gaming isn't affecting your social life.
• Accepting Losses: You don't chase losses trying to win back what you've lost.

There are warning signs that indicate gaming may be becoming a problem. Don't ignore these signals — seek help promptly:

• Playing beyond your budget and continuing to game with borrowed money.
• Chasing losses by placing bigger bets to try to recover after losing.
• Hiding or lying to family or friends about gaming.
• Neglecting work, studies, or family responsibilities to game.
• Feeling restless, irritable, or low when unable to play.
• Repeatedly trying to stop gaming but failing.
• Viewing gaming as a way to solve financial problems.

Omal63 puts you in control of your own gaming. Once logged in, you can set the following limits yourself:

Answer the following questions honestly. If you find yourself saying yes to more than one, consider seeking support.

• Are you spending more than your budget on gaming?
• Are you hiding your gaming from family?
• Do you feel the urge to keep playing after a loss?
• Is gaming affecting your work or studies?
• Do you feel restless or irritable when you can't play?
• Are you gaming with borrowed money or by draining your savings?
• Is gaming disrupting your sleep or eating habits?

If you feel gaming is becoming hard to control, use omal63's Self-Exclusion service. It lets you lock your account completely for a set period of time.

• Short-Term Exclusion: From 1 day up to 6 weeks.
• Long-Term Exclusion: From 6 months up to 5 years.
• Permanent Exclusion: Option to permanently close your account.
• No marketing communications will be sent while an exclusion is active.
• Your account will be locked within 48 hours of the exclusion taking effect.

Omal63 strictly prohibits accounts for users under 18. Our KYC verification process confirms the age of every user.

• A national ID or passport is required for age verification at registration.
• Underage Accounts are immediately suspended if underage use is suspected.
• Parents and guardians can install parental control software on devices used by minors.
• If you see a minor playing, please notify us immediately.

If you or someone you know is struggling with a gaming problem, you don't have to face it alone. omal63's support team is always here for you.

• Live Chat: Active support available 24 hours a day, 7 days a week.
• Email: [email protected] (response within 48 hours).
• Account Settings: Direct limit-setting and self-exclusion options.